FULL rental amount WILL be charged to the credit card used for the
Cancellations will be accepted 24 hours prior to your tour departure.
Reservations made on the same day as departure are non-refundable.
NO SHOWS or anyone late to a reservation will be cancelled with no refund
and TOTAL payment of the rental fee,no exceptions. Arriving on time is
crucial to keeping everyone's else's reservations for the day on schedule.
Please be considerate of others reservations time and plan ahead. We will
inform you What time you need to arrive prior to your reservation so you
can do all paperwork and most important receive the SAFETY INSTRUCTIONS!
If you need to prep for your activity (sunscreen,bathroom,water, ect.)
manage enough time PRIOR to your arrival as we depart ON TIME.
Rescheduling for same day reservations is ONLY permitted if our scheduled
time allows. We need at Least 4 hours notice to try and make those
OUR NUMBER ONE PRIORITY is SAFETY! In the event of thunderstorms at your
departure time you will have the option to reschedule. If you are already
on the water and it begins to rain, we DO NOT refund.